ITIL has been around for about 10 years now and was the best practice for the IT operations. Many years it has been seen as something new with the goal of imoroving productivity, quality of service and reduce costs.
As the ICT industry is transfroming itself through the cloud, ITIL becomes more and more a toolset and is a minumum requirement to build a decent cloud service.
Cloudplatforms embed ITIL into the IT service, automating all processes of a cloud Service Lifecycle into a Cloud orchetsration platform.
All aspects of ITIL are faced when building and delivering Cloud Services. From service conception, over service transition and delivery, problem and change management until service decommisioning.
In fact Cloud Service are about 20% to do with technology and anout 80% with automating all ITIL processes.
This implies more people with ITIl based skills in IT organizations which can implement service catalogs, define ITIL processes and learn how to deal with capaticy management, more than setting up servers, as this is done automatically in the cloud.
Supprized ? I am not.
